Leave of Absence SOP


ProcessWhen
Notification about leave to be sent to client
1-2 days prior to leaving as far as possible. 
The client to be re-assigned to New Account Manager
2 days before leaving.
Notes and knowledge transfer regarding the campaigns and budget will be given to the new Account Manager
1 day before leaving
Client to be introduced to New AM.
1 day before leaving
Client to get in touch with new AM via Email/ Hangouts/ Whatsapp for Business for any discussions.