Shipping Policy
Go to tool & settings → select shipping & return
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000867/original/jK0UDq8jJUQdhiWqTAsBeux9vDEyH7je-w.png?1702015841)
On shipping tab → Add shipping service
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000884/original/LNsqAw6nbxBrnNHfTw8IJQFRmCyyeseWug.png?1702015853)
You need to entered 3 main details like Service coverage, Delivery times & Shipping cost
Service coverage : Add shipping service name (for eg. Delhivery, Bluedart etc ) & Countries
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000902/original/yGkpxXGWvE0IuSiV_QI80S8Q2k607LBeXA.png?1702015866)
Delivery time : You can check these details on client website shipping policy page.
Confirm order cutoff time with client, add order handling time & transit time.
What is Order cutoff time ?
Order cutoff time allows you to set a time after which you will no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
Shipping cost :
If there is free shipping in website select Free shipping
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000937/original/Mb9Kj6UMefetOo3zqmwIIOU7mpyAOVZqJA.png?1702015925)
If free shipping is available over a certain amount select first option
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000971/original/Uk_s7oJDn5fDmHP21YfSb1apL3eWGo4LVw.png?1702015945)
If shipping rate depends on the order value select Range based
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000983/original/0g3fPjj8vfyPq0lm1rdMxsVSRLJ6EYVS1w.png?1702015956)
And if there any flat amount select Flat Rate
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000988/original/ITD31w7vnybwLr7mQ3lFhR8FIYN-jOUMOQ.png?1702015969)
Return Policy
Review the return policy on website
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320000995/original/CdLUct4ec3U-tAepnrRUBJwS5DluCz2Asw.png?1702015982)
If the provided date is correct, you can accept & continue , will suggest to select edit & continue or start over then review your policy & save it.
Select country and add policy page url from website
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320001037/original/hiR9izOuear-MtryhqD-N7Tt_GMfYME78A.png?1702016032)
Select yes if your client accept returns
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320001042/original/vOY44k5KZ3WL5cGmA5lzYsrTdYdjtGd-Ew.png?1702016044)
Add Return window
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320001045/original/msV99Ez5bH18_5V8OvxsF-pWUsDLPjX0Hg.png?1702016054)
Select the method how can customer return your products, most of the cases it will be by mail (courier), then add details of how will customer get the return label
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320001066/original/-ORND0WkcSe61nxwZXMnAtZhjbmV1ApTfg.png?1702016085)
Add Product condition for return
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48320001076/original/NMjMgyIcdOBDv1A7Eg_e2gIoRQndKMpO0A.png?1702016114)
Add Return Fees if applicable for defective or remorse, if not select No cost and save.
Note : Please confirm all these details from the client.